Refund policy
Refund and Return Policy
Refunds: We offer a full refund on all products returned within 14 days of purchase. To be eligible for a refund, the item must be unused and in its original packaging.
Returns: If you wish to return an item, please contact our customer service team within 14 days of receiving your order. We will provide you with a return authorization and instructions on how to proceed.
Conditions for Returns:
- The item must be in its original condition and packaging.
- Proof of purchase is required.
- Return shipping costs are the responsibility of the customer, except in cases where the item received is defective or incorrect.
Process:
- Contact our customer service team to initiate a return request.
- Pack the item securely with all original packaging.
- Ship the item back to us using a trackable shipping method.
- Once we receive the returned item and verify its condition, we will process your refund.
Exceptions:
- Personalized or customized items may not be eligible for return unless they are defective.
- Items marked as final sale are not eligible for return or refund.
Contact Us: If you have any questions about our refund and return policy, please contact us at contact@anacai.com